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Privacy Policy

Privacy Policy

Policy overview How information is handled

This Privacy Policy explains how Shine Services handles personal data in connection with residential and office cleaning services, including move-in and move-out cleaning. It applies to information collected through the website and through direct service enquiries and bookings in Australia.

Terms of Service Contact
Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel
01 · Purpose

How We Use Data

We use personal data to respond to enquiries, prepare quotes, confirm property condition and access details, schedule appointments, carry out cleaning services, coordinate handover timing, process payments, maintain business records, handle complaints or follow-up questions, and comply with legal obligations. We may also use information to improve service administration and website reliability.

Processing is limited to the service relationship and related administrative needs.
02 · Sharing

Service Providers

We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, record keeping, and other operational functions. Where we use contractors or suppliers, they are expected to handle information only for the agreed purpose and in a manner consistent with this policy.

Operational service providers receive only the information needed to perform their role.
03 · Legal basis

Legal Disclosures

We may disclose personal data where required or authorised by law, including to courts, regulators, law enforcement, or other public authorities. We may also share information to establish, exercise, or defend legal claims, or to respond to lawful requests connected with our business records.

Some disclosures are required to meet legal, tax, or regulatory obligations.

Contact Details

Contact Page
Email contact
[email protected]
Telephone contact
+61 415 275 564
Postal address
117 Bull Street, Newcastle West, NSW, 2302
Privacy enquiries
[email protected]

Use the contact details below for questions about this policy or the handling of personal data.

Data Category

Data We Collect

We may collect contact details, property and access information, booking preferences, service scope details, condition photos where provided, payment-related information, and communication records. In some cases, we also process information needed to confirm appointment timing, access arrangements, and completion handover.

The categories of data collected depend on how a person enquires about or books a cleaning service.
Collection Source

How We Collect Data

We collect personal data from website forms, phone calls, email correspondence, and other direct communications. We may also receive information from property owners, tenants, or small property managers who arrange or confirm a service, and we may generate internal records from booking, scheduling, and service completion activities.

Most information comes directly from the person making the enquiry or booking.
Cookie Types

Types of Cookies

We may use session cookies, persistent cookies, and similar technologies for essential site functions, remembering preferences, and understanding how the site is used. We do not rely on cookies to collect sensitive information, and cookie settings may be adjusted through the browser.

Cookie use is limited to practical website functions and basic measurement.
User Controls

Cookie Controls

We use cookies and similar technologies only to support site operation, basic analytics, and form functionality where applicable. You can manage cookies through your browser settings, and some features may not work properly if certain cookies are disabled.

Browser settings and device controls can be used to limit non-essential cookies.

You may request access to personal data we hold about you and ask for correction of information that is inaccurate or incomplete. In some cases, you may also object to certain uses, ask for deletion where lawful, or request a copy of your information in a portable format if applicable under Australian law.

Available rights depend on the nature of the information and the legal basis for keeping it.

To protect privacy, we may need to verify your identity before responding to a request. If a request cannot be fully granted, we will explain the reason where appropriate and provide the outcome permitted by law.

Requests are assessed against identity, scope, and legal retention requirements before action is taken.

We retain personal data for the period reasonably necessary to manage enquiries, bookings, service delivery, payment processing, dispute handling, and legal compliance. When data is no longer required, we take reasonable steps to delete or de-identify it, subject to any legal or operational retention requirement.

Records are kept only for as long as they are needed for service, accounting, or legal purposes.

The revised version will apply from the date it is published unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the website or other appropriate communication.

We review this policy from time to time and update it when our practices or legal obligations change.